Hospitality & Leisure
AI and automation for hospitality teams stretched across every channel
Automate enquiry responses, booking confirmations, pre-arrival comms, and review follow-up — so guests get answers instantly and managers get evenings back.
Hospitality runs on thin teams and constant interruptions: enquiries arriving via phone, Instagram, email, and booking platforms; function and group bookings negotiated over long email threads; reviews needing responses; and rotas, invoices, and supplier orders squeezed into the gaps. We automate the front-of-house communication flow and the back-office admin so the team on shift can focus on the guests actually in the building.
Enquiries scattered across channels
The same questions arriving on five platforms, answered whenever someone gets a minute — sometimes never.
Function bookings by email thread
Group and event enquiries worth thousands handled in threads where details get lost and follow-ups slip.
Admin after close
Managers doing rotas, supplier orders, and review responses at midnight because the day belongs to service.
What we typically build
Automation and AI that earns its place for hospitality businesses
Instant enquiry handling
FAQ and availability questions answered automatically across channels, with anything nuanced handed to a human.
Function booking pipeline
Event enquiries captured with structured details, quoted from your packages, and chased until confirmed or closed.
Pre-arrival and follow-up comms
Confirmations, reminders that cut no-shows, and post-visit review requests — all automatic, all in your voice.
Back-office admin flows
Supplier order templates, invoice processing, and weekly performance summaries that don't wait for midnight.
How we'd engage
Most hospitality businesses start with a tech operations audit to map the workflows worth fixing, then move into implementation. These services are the usual fit:
FAQ
Common questions from hospitality businesses
- Will automated replies make us feel like a chain?
- Only if they're written like one. We build responses in your venue's voice, scope automation to logistics (hours, availability, parking, dietaries), and route anything personal to the team. Guests mostly notice that they finally got an instant answer at 9pm.
- Which booking systems do you work with?
- OpenTable, ResDiary, SevenRooms, Design My Night, and hotel PMSs with APIs, plus the social and email channels around them. The pattern — capture, confirm, remind, follow up — is the same across systems.
- What's the highest-value automation in hospitality?
- Function and group booking follow-up. These are your highest-ticket enquiries and the most likely to die in an email thread — a structured pipeline with automatic chasing typically converts noticeably more of them.
See what automation would return for your business
Book a tech operations audit. We'll map your workflows, spot the duplicated tools and manual chases, and give you a practical fix list — whether or not you build it with us.
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